Returns & Refunds
How to return a part and how refunds are handled.
Returning a part
You can return an unused part in its original packaging within 30 days of delivery. These terms apply in addition to the rights you have as a consumer under applicable state and federal consumer protection laws, which are not affected.
How to start a return
- Email sales@autovynes.ltd with your order number, the part and the reason for the return.
- We will reply with return instructions and a Return Merchandise Authorisation (RMA) number. An RMA number is required for all returns, so please do not send a part back before you have one.
- Pack the part securely in its original packaging and mark the RMA number clearly on the outside.
Parts that cannot be returned
Special orders, custom-made parts and parts whose packaging has been opened cannot be returned.
Return shipping
Return postage is your responsibility, unless the part is defective or we sent the wrong one, in which case we cover the cost of returning it.
Refunds
Once we have received and checked the part, we will refund you within 5 to 7 business days. A restocking fee of 15% of the item price applies, except where the part was defective or we sent the wrong one.
Faulty or incorrect parts
If a part is faulty or we sent the wrong part, contact us at sales@autovynes.ltd and we will put it right at no cost to you. Your statutory rights are not affected.