Returns & Refunds
How to return a part and how refunds are handled.
Draft for review. This policy is a starting template. Items in [brackets] need Autovynes Ltd’s confirmed details, and the whole text should be reviewed by a qualified legal adviser before launch.
Returning a part
You can return an unused part in its original packaging within [number] days of delivery [confirm period and any legal cancellation rights that apply].
How to start a return
- Email info@autovynes.ltd with your order number, the part and the reason for the return.
- We will reply with return instructions [and a return authorisation number, if used].
- Pack the part securely in its original packaging.
Parts that cannot be returned
[For example: parts that have been installed, electrical parts with broken seals, special-order items. Confirm the list.]
Return shipping
[Who pays return shipping for change-of-mind returns, wrong parts and faulty parts].
Refunds
Once we have received and checked the part we will refund the original payment method. [Processing time and any restocking fee].
Faulty or incorrect parts
If a part is faulty or we sent the wrong part, contact us at info@autovynes.ltd and we will put it right. Your statutory rights are not affected.